Technical
Support
Phone: +61 7 3848 7371
Fax: +61 7 3848 7373
Email
Why
am I unable to keep the scan?
There
are two main reasons why this problem may occur:
1.
The system cannot locate the calibration marks accurately enough.
To fix this problem, check that the control crosses (crosses on
the Folding Base) and tick marks (down the sides of the guide)
are clearly visible on the scan and clear of any data lines. If
they are blurred and thickened or too 'spidery' or indistinct
you may need to alter the 'Contrast' 'Brightness' settings. If
the horizontal arm of a tick is very thin or missing and there
is a sharp horizontal edge apparent check that the correct optimised
length is selected for the image being scanned.
2.
The strip is too distorted to be accurately adjusted. To fix this
problem, check that the scanning path is not obstructed and that
the scanner tracks in a constant, straight path along the guide.
Ensure that the cable does not cause any restraints also. Another
cure is to clean the wheels of the scanner by removing any accumulated
dust.
Either
of these problems would require the strip to be re-scanned after
changing the settings.
Why is my image
out of order?
The
image must be scanned in sequence left to right, and no strips
missed or duplicated. If your image is out of order you may not
have scanned the image in the correct sequence.
What does 'Hardware
lock protection error: HASP not found' mean?
This
error message may appear if the hardware lock (or dongle) is not
plugged into a parallel (printer) port of your computer. The Deskan
Express software will only run if this security device is installed.
The device may be plugged directly into the port or into the free
end of the stack of security devices, and used for printing as
normal.
In
some cases it may be found that Deskan 6 may not recognise its
hardware lock if a printer is plugged in, but not switched on.
If that is the case, either switch the printer ON or disconnect
it.
If
the above information does not resolve your problem, please contact
our Technical Support Department. |
